The relationship between tenant and landlord can take many forms. In some cases, they could be neighbors enjoying a friendship that spans decades - that just so happens to include an exchange of money for housing. In others, it could be a purely business arrangement, where transactions and property-related conversations are the entire scope of the interactions. Others will fall somewhere in between.
With so many different variations, we have to ask: is developing a relationship with tenants important? What kind of relationship should you strive for? How do you build it?
First, these relationships are undoubtedly important - if nothing else, because a strong working relationship means you can both communicate, you'll get paid on time, and the tenant feels that they can trust you to resolve issues that may arise. When it comes to the "type" of relationship, however, it's almost always going to be determined by the tenant (as long as you're doing your part), and whether or not the two of you "click" in a natural way.